Each year the City of Maitland’s various divisions of City government establish, review and/or update their respective performance measures and associated projects. The fire department too, does this and posts the information on the City website. The Fire Department’s performance measures are based upon a long standing commitment to "superior quality emergency and non-emergency customer service" to residents and visitors alike. In line with the Department’s goals is its re-accreditation by the Center for Public Safety Excellence in 2014.
In addition to this, the Department received its initial accreditation from the Commission on Ambulance Accreditation Services (CAAS) in 2016. Currently the Department is seeking to lower its Insurance Services Office (ISO) rating from a two to a one. Other projects include a flu shot program implemented in 2009 which is open to the public.