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Residential Waste - FAQ

Download the residential service brochure here

What are my pickup days?
Click here to see your pick up days by street.

How do I dispose of Household Hazardous Waste?
Click here for the Household Hazardous Waste information page.

How do I report a missed pickup?
You can report a missed pickup on our website (click here). If that is not convenient you can call customer service at 407-539-6265 or e-mail us at utilities@itsmymaitland.com. Be sure to provide the address, your name, a contact number or e-mail and what type of pickup was missed.

I have a bulk item, how do I arrange for pickup?
For single family residences, bulk item pick up will be collected on your recycling day.  To schedule a pick up, please call 407-539-6265 or email utilities@itsmymaitland.com prior to your recycle day.  Acceptable items include sofas, mattresses, tables, televisions, and refrigerators.  Commercial and multifamily customers should contact the City at 407-539-6265.

I am not sure what I can put in my recycling cart, what are the rules?
The blue 64 gallon cart is provided for your single family residential household recyclables col- lection. The following materials are accepted:

  • All types of paper products
  • Newspaper
  • Flattened cardboard (i.e. cereal boxes with plastic taken out)
  • For pieces larger than cart, please flatten and tie in bundle not greater than 3’ by 3’
  • Aseptic containers and gable-top containers (i.e. milk or juice cartons, drink boxes.)
  • Aluminum cans and foil
  • Steel/bimetal cans
  • Glass bottles and jars (clear, green and brown)
  • All plastics except Styrofoam and film bags

**Remember to rinse all containers**


When does my garbage, yard waste or recycling need to be placed for collection?
Place your garbage and recycling carts and yard waste at the curb by 7:00 AM on collection day with the cart handles and the wheels facing the house.  Do not place the carts within 3 feet of objects such as mailboxes, parked vehicles, fire hydrants, low hanging trees, poles and other containers as this will interfere with automated collection for garbage and recycling.  
 
Are there specific rules for residential yard waste?
Yard waste consists of leaves, grass, shrubbery cuttings, logs, tree limbs, brush, palm fronds, and other such matter attending the care of lawns, shrubbery, vines and trees.  Yard waste may be bundled or containerized. Grass clippings, leaves and other loose vegetative material are to be placed in containers not to exceed forty (40) pounds in weight. Bundles are not to exceed four (4) feet in length and fifty (50) pounds in weight, and individual limbs and branches are not to exceed six inches in diameter.

All residential yard waste must be placed curbside within three (3) feet of the edge of the traveled portion of the roadway. Yard waste is collected on Wednesdays. Items NOT considered yard waste include wood fencing, landscape timbers, flower pots, yard decoration, mulch and dirt.

My refuse was not picked up and I received a tag stating it was not in compliance, how do I resolve this issue?
Please call the City at 407-539-6265 or e-mail us at utilities@itsmymaitland.com.  Please have the tag handy or provide the information listed on the tag.
 
I have electronics and other items I would like to dispose of, how to I dispose of these items?
The easiest way to dispose of those items it by bringing them to the  Seminole County Transfer Station.  Televisions can be accepted on your bulk waste day.
 
What are the City’s rules about holidays?
The following are holidays when there will be no collection service:

New Year's Day
Memorial Day
The Fourth of July
Labor Day
Thanksgiving Day
Christmas Day

If your collection day falls on a holiday, your garbage will be collected on your next scheduled service day. If the holiday falls on your recycle or yard waste collection day please visit www.itsmymaitland.com as an alternate day will be established as needed.
 
There is a dead animal in the right of way, how do I report this?
Dead animals in the City’s right of ways are handled by Orange County Animal Services. You can contact them directly by the following two ways:

Email: AnimalServices@ocfl.net or by Phone: 407-254-9150

I have a general question, how can I get an answer?
Please click here for the on-line form, call us at 407-539-6265 or e-mail us at utilities@itsmymaitland.com.





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