Customer Services

Customer Services works to exceed the expectations of their customers by responding to their needs on a timely basis, in a professional and courteous manner, and with definitive information. For more utility information, email Customer Services.

Online Credit Card Security

The City of Maitland uses an Address Verification Service (AVS) to protect utility customers against fraudulent credit card charges. 

In addition to existing security standards, AVS compares the billing address provided with each payment to cardholder information recorded by the credit card supplier. A transaction will not be processed without an exact match of the cardholder address as well as the card verification value (CVV) number on the back of the card. 

For questions, call the City of Maitland Customer Services at 407-539-6265. Thank you.

Solid Waste

To provide garbage, yard waste and recycling collection, and disposal services to the residential and commercial customers via the effective use of outside contracting. Visit the Solid Waste page for more information.

Stormwater

Take a look at the Environmental Stormwater Utility page for stormwater information.

Forms & Rates

For these documents, please call 407-539-6265 or email Customer Services.

  • Commercial Utility Service Request Form
  • DirectPay Authorization Form
  • Garage Sale Permit
  • Residential Utility Service Request Form
  • Termination of Service Request 
  • Utility Billing Adjustment Request

Local Business Tax Receipts

For local business tax receipt forms and information, email Robin Cadwallender or call her at 407-539-6253.

Holiday Pickup

We do not pick-up garbage, recycling or yard waste on the following Holidays:

  • January 1st
  • Memorial Day
  • Fourth of July
  • Labor Day
  • Thanksgiving Day
  • Christmas Day

Pick-up will resume on the next scheduled pick-up day following the holiday.