The Support Services Division, headed by the Support Systems Administrator, oversees the Records Division and Professional Standards Division. He is also responsible for Grant Management, Project Management, and the City's radio system and functions as the Communications Liaison for the department.
Support Services oversees Federal, State, and community grants that have been applied for and approved for the Maitland Police Department; preparing, researching, and applying for grants that will enhance and offset costs associated with public safety.
This division also functions as the communication liaison between the City of Maitland and the City of Apopka, which handles all radio communications for the City of Maitland's Police Department and all other departments, excluding the Fire Department. If there are any problems with the communications system, the Support Systems Administrator resolves the situation with the multiple parties involved.
The Professional Standards Division is responsible for writing and maintaining policies and procedures, conducting staff inspections to ensure compliance with Departmental policy and best practices; conducting monthly in-service training sessions and ensuring that the Police Department conforms to the standards of the Criminal Justice Standards and Training Commission and the Florida Commission for Law Enforcement Accreditation. The Police Department has maintained Accredited status since 2000.
The Quartermaster is also a member of the Support Services Division and is responsible for issuing all clothing and equipment, other than weapons, to the sworn members of the Department.
The Records Division is responsible for storing and retrieving all reports taken by the Maitland Police Department. It is also responsible for following State and Federal Laws in reference to disclosure of records or reports. The Records Division oversees the front lobby Community Service Officers. The front desk Community Service Officers take reports, answer citizen concerns, fingerprint individuals as required by law, and files and retrieves reports and forms.