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City Workplan
- a. Develop Program to Increase Public Contact w/Targeted Safety Messages.
b. Define EMS Quality Improvement "Best Practices."
We engaged a consultant in the 2nd Quarter. The consultant is nearing completion of the "EMS Quality Improvement Measures" portion of the project. The consultant has recommended the discontinuation of our use of the Orange County EMS software due to its lack of query capability. In the 4th quarter, we will explore strategies to change software products. Due to budgetary constraints, the anticipated Lieutenant/Healthcare Services position has been removed from FY 02 budgetary planning. This removal necessitated discontinuation of the "Targeted Safety Messages" portion of the project.
- Mobile Data Communications (MDT):
Work continues on the MDT project, however, a delay in obtaining approved grant funds from Orange County for three of the four units has moved the projected installation back to the 4th quarter. This has actually worked to our advantage by providing additional time for Orange County to work out the "electronic glitches" associated with the project. The time necessary for training and implementation should now be minimal once installation occurs. These devices will interface with the Computer Aided Dispatch (CAD) system at Orange County to facilitate closest unit response, response time accuracy, mapping capabilities and special hazard identification. Phase II of this project will continue into FY 02 with the purchase of two (2) additional MDT systems.
Department Workplan
Emergency Health Operations
- Patient Satisfaction Performance Measurement:
An Emergency Medical Services (EMS) questionnaire was developed in the 2nd quarter and distributed to 911 transported patients in the 3rd quarter. We obtained a 13.5% return rate on the distributed questionnaires (30 respondents of 222 transported patients). The six satisfaction parameters included customer perceptions about timeliness of response, courtesy/respect, safety/comfort, communication of medical condition and treatment plan, vehicle cleanliness/comfort and overall perception of the quality of care. We achieved a composite satisfaction score of 97.5%. In the 4th quarter, we will directly contact non-respondents in order to increase our return rate.
- Response Time Tracking Project:
While the technical aspects of this project were completed during the 1st quarter, the fine-tuning of response time tracking is an on-going project. We have started to examine discrete portions of the response time interval now that data from Orange County's new computer aided dispatch (CAD) is available. Over the past few months, we have gathered data on the time it takes for firefighters to safely begin their response once a call is received. The time of day, back-to-back calls and the physical location of field personnel can impact these periods. The available data is now being assimilated so that an analysis of this response period can be done to see if further efficiencies are possible.
Standards and Safety Assurance
- City Fire Protection Systems:
This continuing program includes inspection, repair, upgrade, and/or replacement of all City owned fire protection systems. These actions comply with Florida State Uniform Fire Safety Rules and provide for the safety of our citizens and employees. During each Quarter, fire alarm system inspections will be performed for the Public Library, Fire Station, and City Hall. In the 3rd Qtr, we solicited prices from UL Listed Fire Alarm Contractors for the replacement current security alarm system and installation of a fire alarm to monitor the fire sprinkler system at Maitland Community Park Clubhouse. A contractor was chosen and purchase order issued. Replacement of the system was postponed from the 3rd Qtr until the 4th Qtr due to scheduling difficulties and contactor availability. Work has been scheduled for July 5, 6, and 9, 2001. Annual inspections will be performed on the sprinkler systems at the Annex, Public Works Keller Road facility, and the Community Park Clubhouse in the 4th Qtr. Semi-annual inspection of the Halon system at City Hall will be accomplished in the 4th Qtr.
- Building Relation Software:
Full integration of the new Building Related Software is our goal in FY 01. In the 1st Qtr., we started running the new permitting software in parallel with the existing Q & A program. We initiated the Code Enforcement Module in the 2nd Quarter and will continue its implementation in the 3rd Quarter. Plans Review Module integration, interdepartmental user training, and purchase of the Inspection Data Entry modules will complete this project in the 3rd and 4th Qtrs.
- Community Fire Safety Surveys and Inspections:
This new program is a cooperative effort with the Emergency & Health Operations Program. It integrates the efforts of inspectors and firefighters and further insures life and fire safety within existing commercial and multi-family residential facilities. The program is intended to accomplish the following goals: 1) firefighter familiarization with particular protection, detection, and alarm systems, 2) pre-fire planning of the facilities and 3) the determination of unsafe conditions. Since beginning the program in January 2001, sixty (60) facilities have been inspected by either the Engine Company or Fire Prevention inspectors. Of the sixty facilities, only eight (8) have been referred to Standards and Safety for more formal actions. Cooperation from the businesses and citizens of Maitland has been very good.
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