Customer Services works to exceed the expectations of their customers by responding to their needs on a timely basis, in a professional and courteous manner, and with definitive information. Customer Services is responsible for utility billing, administering the City's residential and commercial solid waste programs, processing requests for new utility service, and dispatching field personnel to investigate utility service concerns. Personnel in this division also act as the City's ambassadors by staffing the Front Desk at City Hall.
For Recurring online paying, refer to the City's main page for the Link to the payment portal or click here (you will be redirected to the City's payment hosting website). You will need to register by creating a user name and password. (refer to paperless billing document for screen shots and examples for setting up).
Paperless billing instructions [PDF Format]
For One-Time online paying option, click here, you will be redirected to our payment hosting portal https://ccspresentweb.totalccs.com/EBPP/Paydirect.aspx?BillerName=MAITLAND (see screen shot below)
New Service Requirements: (New service form below)
Own - you must provide a copy of your signed closing papers, HUD statement or current Orange County Property Tax Statement with your name listed.
Rent - you must provide the name and phone number of the property owner(s) and a copy of your (current) signed lease agreement.
Due to Identity Theft Prevention Laws, everyone MUST apply in person and show proof of identity: a valid Driver’s License or State ID Card MUST be presented at time of application.
Residential Deposits (refundable after 24 months excellent payment history):
(prior to January 1, 2015)
Beginning January 1, 2015
Commercial - refer to Water and Sewer Rates schedule below.